Returns & Refunds

I.D. Systems items are custom product and made to order.

Returns are approved on a case-by-case basis. Returns must be requested within 30 days of the date of delivery. If approved, returns are subject to a 50% restocking fee. Items must be returned in new, unused condition and in the original packaging. Ready-to-Assemble units must be returned with all hardware and boxes. Items that are return soiled, damaged, or altered will not be accepted or refunded. Please be aware that damage includes any shipping damage during the return of the item(s). Credit (minus restocking fee) will be issued after return is inspected, if it is found to be in good, resalable condition. No credit to be issued if the unit is damaged, or not in resalable condition. The customer is responsible for return shipping costs.

Order Cancellations

You may cancel your order, for any reason, and receive a full refund within the first 7 days after the purchase order has been placed, given that the order has not already shipped. Any order cancellation received after 7 days will be subject to a 30% cancellation fee. Order cancellations are approved on a case-by-case basis based on where the items are in the production process. Due to most items being made to order, orders are not able to be cancelled once they have been completed in production