Returns & Refunds

I.D.SYSTEMS products are custom and made to order. 

Returns of I.D.SYSTEMS products are approved on a case by case basis. Returns must be requested within 30 days of the date of delivery. If approved, returns are subject to a 50% restocking fee. Products must be returned in new, unused condition and in the original packaging. Ready-to-Assemble products must be returned with all the hardware and boxes. Items that are returned soiled, damaged, or altered will not be accepted or refunded. Please be aware that damage includes any shipping damage during the return of the product(s). Credit (minus the restocking fee) will be issued after the return is inspected and if it is found to be in good, resellable condition. The customer is responsible for the return shipping costs.

Order Cancellations

You may cancel your order, for any reason, and receive a full refund within the first 7 days after the purchase order has been placed, given that the order has not already shipped. Any order cancellation received after 7 days will be subject to a 30% cancellation fee. Order cancellations are approved on a case by case basis and based upon where the items are in the production process. Due to most items being made to order, orders are not able to be cancelled once they have been completed in production.